Theyll put you on hold for hours and say its the only way to cancel your membership. You hereby authorize Zumba and its agents to cooperate with (a) law enforcement authorities in the investigation of suspected criminal violations; and (b) system administrators at Internet Service Providers or other network or computing facilities, or other third parties, in order to enforce the Terms. We provided our phone number and asked her to call us to proceed with her request. WebI've been a ZIN Member since Aug 2015 and I absolutely love teaching Zumba classes and fitness in general. All activities that occur under your account or password shall be your responsibility. As a matter of policy, BBB does not endorse any product, service or business. Do I need to call or is there a way to do it online or through email? Not an instructor yet? In order to access version 1.6.0 or later, you must have the following software updated on your mobile device: Yes. Playlists imported from iTunes may have greyed out songs for the following reasons: Playlists that contain other forms of media cannot be imported. Apple Music does not allow apps that are not integrated directly with them to play music from their platform. When creating a video playlist, what videos are available to me? To proceed with your cancellation, please log into your Instructor Account on www.zumba.com. Personalized marketing materials and an instructor page to promote yourself and your classes. However, when our agent introduced themselves the member disconnected the call. Therefore, they should not have had access to this content to begin with. I no longer plan on teaching Zumba classes I never Go to the playlist that you want to change around, and click on the 3 dots on the top right of the screen (playlist settings). WebHello! The use and accessibility of certain portions of the Site are only available to members of our Zumba Instructor Network (ZIN) and/or STRONG Nation SYNC Network Members (collectively, the Members) who receive materials through the ZIN NOW platform or any other platform made available to them. Purchased an in-person Zumba Basic I training in Forest Park, GA for $160.00 scheduled for Saturday, May 21st. This is a membership to dance, have fun, and teach!! These Terms and your right to use the Site will take effect at the moment you install, download, access, or use the Site or Materials and is effective until terminated as set forth below. Livestream via Zoom. Received an email from the instructor on Tuesday, May 17th that the original scheduled class was canceled and rescheduled for the next day Sunday, May 22nd in Lawrenceville, GA (30 mins away). License to Teach Indefinitely You agree to indemnify, defend, and hold harmless Zumba Fitness, LLC and its officers, employees, directors, affiliates, agents and sponsors from and against any and all claims, damages, costs, or other expenses (including reasonable attorneys fees) that arise directly or indirectly out of or from: (a) your breach of these Terms or of any representation or warranty made by you in these Terms; (b) any Submissions you make; and/or (c) your activities in connection with the Site or Content. I'm Safia Abdulgasem, and I live in Aurora, CO. Protected content - Some iTunes content is protected and wont play anywhere outside of iTunes. Monthly Music & Choreo Go to your iTunes library on your desktop. The reason is simple: Every class feels like a party! Can I access my playlists from the ZIN DJ App content in the new ZIN Play App? The sale of Zumbaproducts in the following countries are done though our subsidiary, Zumba Fitness Europe, BV: Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovania, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom. travel expenses, hotel costs, change and cancellation fees, etc.). Beyond that there is no further compensation for this customer. Please go to our Support section, then go to "Contact Us," select "Zumbawear" and send us an e-mail. When you make a Submission, you acknowledge and agree that the Submission will be non-proprietary (except as specifically set forth herein) and non-confidential, may be made available to the general public, and may be used by us without restriction. Danielle Veras. Current Status. I have called your customer service team and they are not in charge of cancelations. In Trade-Ideas Pro version 2.0 the Odds Maker will be visible in every window. Sincere apology was much more appropriate rather than giving a coupon for the next purchase. Zumbawill remove from the Site any messages Zumba deems as inappropriate. Sincerely, *******************************. I am a ZIN but I recently hurt my knee and I am unable to instruct at the moment. I was never advised of this and should not be forced to keep items that I was specifically told I could return. Come join me, I guarantee you will have a blast! We emailed her again and advise her that she must call us as cancellation can not be done SYNC Network Members receive an Come join me, I guarantee you will have a blast! Even with gym memberships, you usually have to give a month notice or something like that, but I can't imagine my YMCA telling me that I can't cancel my membership!! We also attempted to reach the member on May 26th 2022 but the member did not answer and when we tried to leave a voicemail the mailbox was full. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT A QUALIFIED HEALTH CARE PROFESSIONAL IMMEDIATELY. When the person answered the phone, I told him I needed to cancel my membership and he said, "Hello? Atlanta, GA US. Since you are a member of our Zumba Instructor Network from February 2018, your first material *** Volume 73 is from that same month.Zumba's response #2 Thank you for your patience as we looked into this matter for you. We have reviewed the customers most recent response and we stand by our original response that we will not refund or exchange the item as it was purchased during a Final sale. How can I access the local music on my phone? This is normal for older downloads. Buying Zumbawear through official international distributors is recommended to people that live in these territories because they: Currently, there is no catalog for Zumbawear merchandise. I'm a yoga teacher, so it takes a lot for me to get angry. Come join me, I guarantee you will have a blast! You should never feel locked into a service like this. We sent the member an email confirmation as well.Please let us know if there is anything we can do further. Learn More. Thank you. What about the Frozen Membership Rosters from previous months? I've been a ZIN Member since DEC 2019. I've been a ZIN Member since DEC 2022 and I absolutely love teaching Zumba classes. I'm Rayne Rivera, and I live in East Windsor, NJ. Come join me, you will have a blast! Create Account or Sign In Email or Username You can sign in with your Zumba credentials. Cairo, Al Qahirah. Sincerely,*************************** *****, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Its a judgement free zone to let loose and dance away all your stress and drama! Hey everyone! Learn More. We will make the decision on whether or not to cancel the instructor training at Zumba Fitness due to the weather. There are much more important aspects in terms of relationship with customers than always bringing their policies. If I take advantage of the ZIN The appearance of a third party link on the Site does not imply our endorsement of the linked site, its sponsors or any products or services offered on the linked site. Health + Fitness Certifications. I called at the end of March 2022 to cancel my membership. These materials are not available anymore. Take your Basic 1 Training. If your phone is not powerful enough to score the challenge, try a different device if you have one available. Make sure to ensure that the new song downloaded and you got the READY FOR CLASS pop up after you added it to the playlist. Checkout the ZIN Glossary for a breakdown of frequently used Zumba terminology. Why is there a song on my phone that is greyed out? ZIN Since SYNC Since. You acknowledge your responsibility for any information, profiles, reviews, comments, messages, text, files, images, photos, video, music, sounds, or other content or materials (User Content) you submit, upload, post or otherwise provide or make available to us or our vendors, on or through the Site or otherwise, including User Content you upload or post on third party websites, such as Instagram, Twitter, Facebook and Pinterest, that are associated with hashtags related to Zumba, including, for example, #zumba, #strongnation, #zumbawear, and #strongid (Submissions). Let people leave on good terms and they will come back when the time is right for them :). Health + Fitness Certifications. (order #A110UMP-220606173447, order total $74.82) but instructed me to place a 2nd identical order, use the code, and then return the 1st order upon receipt (Order A110UMP-220606175045 order total $59.46). Any registration fees paid by you to Zumba for a cancelled Licensing Program session will be refunded or may be transferred in the event of rescheduling. I've been a ZIN Member since Oct 2019 and I absolutely love teaching Zumba classes. ZUMBA DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC PHYSICIANS, PRODUCTS, PROCEDURES, OPINIONS OR OTHER INFORMATION THAT MAY BE MENTIONED ON THE SITE, INCLUDING IN ANY MATERIALS. Your old ZIN Volumes and Mega Mixes were delivered to you in physical DVD and CD format and we can only provide one song license per ZIN Member. I get to get my dance on while helping others pursue a healthy, happy, active lifestyle. If you believe any Content infringes your copyright, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of the photograph and/or video content you claim is infringing and where it is located on the Site; (d) your address, telephone number, and email address; (e) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (f) a statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. Got questions, don't hesitate to drop me a message! Sitejabbers sole mission is to increase online transparency for consumers and businesses Sitejabber has After I already made a purchase, I called customer service to request for exchange. I feel like they are a greedy company and I do not support that. Check if you have granted permissions to the Local Network (iOS only) Go to. We have now been able to reach the member and assist with her request. I'm Safia Abdulgasem, and I live in Aurora, CO. Press question mark to learn the rest of the keyboard shortcuts. BBB Business Profiles may not be reproduced for sales or promotional purposes. We use your ZIN Member Since Date to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. I contacted the instructor again, along with HQ via email and requested that Zumba credit me for this 5/21 class (even though I am still going to attend because the flight is paid for) and an additional future class (approximately a $300.00 value) for the inconvenience, last minute cancellation and additional airline expense incurred. Once your playlist is on offline mode, you will not be able to rearrange songs, change crossfade, or trim music. They need to rename this to ZIN Contract, not membership. WebSubmit Cancel. Your continued use of the Site signifies your acceptance of any changes. Home. If we select a Submission for use on the Site, it may be displayed for others to see, together with your name and associated Instagram, Twitter, Facebook or Vine (if applicable) profile information (such as your handle and profile picture). Hello! LISA ROY We are more powerful when we EMPOWER each other! It is important to keep your ZIN Membership WebZumba. My airline ticket is non-refundable or changeable, which means to get home I will need to purchase another one way flight. I did not realize this. We expressly disclaim any liability for such organizations, events or individuals. Although it is our policy that members cancel over the phone, we have made an exception and have cancelled the member today per this case. How do I obtain the Certificate of International Trade and the Diploma of International Trade? Your ZIN Member Since Date is the date you joined (or rejoined) the ZIN Membership program. This means that the payment the member made on the 21st of March was for the month of March. We can also confirm that the last payment was March 21st, 2022. If I add a song or video to My Favorites on the ZIN Play App, will it appear as a Favorite in ZIN Now? Danielle Veras. What should i do? No exchanges or refunds are allowed during final sales. You CANNOT cancel a registration after the date of your Licensing Program session; accordingly, NO refunds will be issued once the Licensing Program date passes. I mean, this is not a personal loan nor am I paying off a smartphone!! WebI live in State Island, NY but teach in Manhattan and Brooklyn. The reason is simple: Every class feels like a party! Thank you! You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." Come join me, I guarantee you will have a blast! Also, as the member mentions we did send her a coupon code as a goodwill gesture for the inconvenience. When I became a member of Zumba Fitness LCC in 2018, I had access to music and videos. In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing information in connection with your account. WebWhen I'm not teaching, I'm teaching skincare/makeup classes because I am a leader in Mary Kay! You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of the Site and your purchase of the products and services on the Site. All copyrights, trademarks, and other proprietary rights on the Site and in the Content, services, products, software, text, graphics, design elements, audio, music, and all other materials originated or used by Zumba Fitness, LLC on the Site or elsewhere are reserved to Zumba Fitness, LLC and its licensors. Come join me, I guarantee you will have a blast! Zumba also reserves the right to terminate these Terms (including any registered account) at any time and on reasonable grounds, which shall include, without limitation, any reasonable belief of fraud, illegal activity, or actions or omissions that violate any term or condition of these terms, or in order to protect its name, business, or goodwill and/or any other user. I am currently licensed to teach Zumba, Zumba Gold. We do not currently have full support for tablets, or wearable devices (ex: iWatch / Fitbit etc). Wait until all songs are downloaded and you will see a pop up on the screen that says READY FOR CLASS. You will also see that there is a small download arrow next to the BMP on every song. Licenses. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory. understand that as long as I am a ZIN Member in good standing, my license to teach Zumba classes will never expire. WebSubmit Cancel. NOTHING CONTAINED IN THE SITE IS OR SHOULD BE CONSIDERED, OR USED AS A SUBSTITUTE FOR, MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. Privacy Notice Please see ZumbasPrivacy Policy. Make sure the song does NOT have a cloud icon next to the song title. This Site is controlled and operated by Zumba Fitness, LLC, located at 800 Silks Run, Suite 2310, Hallandale, FL 33009. I'm Carla F Guerrero ruiz, and I live in Dix Hills, NY. Got questions, don't hesitate to drop me a message! Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Instead they gave me another phone number to call where nobody answer, you need to leave a message which I did and until today no one has contacted me. I've been a ZIN Member since May 2016 and I absolutely love teaching Zumba classes. I have documented email requests and responses from Zumba. Hello? Please let us know if we can assist any further. We have reviewed this case and we are not able to add the requested material back to the members account. Licensed to Teach. Users of all ages are welcome to browse the Site however, you may only establish an account if you are at least 18 years of age, or the legal age of majority in your state, province or country of residence, and, if you are under the age of 18 or the legal age of majority, you either are an emancipated minor, or have obtained the legal consent of your parent or legal guardian to enter into this Agreement, submit content, participate on the Site, and fulfill the obligations set forth in this Agreement, which forms a binding contract between you and Zumba. Once its downloaded, it will be available on your ZIN Play app. Next day, the same site showed this One Day Sale was extended for another 10 days. iPad. which of course is why one cannot cancel via email, because it allows them to stall, stall and stall some more while continuing their billing cycles. In the event a person cancels or fails to renew his/her ZIN Membership and/or STRONG Nation SYNC Network Membership, or, if such membership lapses or is terminated for any reason, access to these portions of the Site will be immediately disabled and any content contained therein (including, for example, access to music and choreography videos) will no longer be accessible to that person. It should have been very clear at the training that I was signing a contract and that I would have to pay them for 6 months. Can you hear me?" Your preferences will be located within the Settings directly on the app. WebiPhone. WebAnswer: Annual and weekly memberships need not be cancelled because they will expire when their time period elapses. Annual and weekly memberships need not be cancelled because they will expire when their time period elapses. The Zumba Fitness website says that subscriptions can only be canceled by phone, not online, but they do not answer the phone. WebZumba. 3. WebWARNING: They make it VERY difficult to cancel your ZIN membership. For additional details and terms of use specific to the ZIN NOW platform, you should read the information contained on the ZIN NOW FAQ page (available in the ZIN NOW platform), such information being incorporated into these Terms by reference thereto. We are not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. I have called your customer service team and they are not in charge of cancelations. WebCanceling or Freezing ZIN membership. The 3 dots will open your song settings. Zumba. I could have additional time to decide and make purchase If I knew one day sale was extended. WebHello! Zumba Gold classes are the best! WebFor matters related to the Europe Shop, you may contact us via the phone numbers or form above, or you may email us at support@zumba.com. Saturday, April 22, 2023. If you believe your ZIN Member Since Date is Incorrect, please contact our Customer Care Department. Cancel Membership. What happens if I end my ZIN membership? You can add music to a playlist that is offline if you have internet connection. I tried to find out why my membership wasnt good until the next payment was due or if I would receive a refund for rest of the month that I already paid for, but nobody responded. ---Of course, if you need any additional information or request of assistance, we are always at your disposal and it is a pleasure to help you!Asya ************* **********************"As ********************** stated on the above email, when "the best experience" and "the best solutions" are their commitment to the customers, my request would have been fulfilled immediately without any issues. All they care about is getting their money for the membership. Date and Time. having said that, I accept the refund from may to October 2022. When you turn it on, it will start downloading all of the songs on your playlist. How do I know what version of the app I am on? He came back and said they were unable to cancel my account and I will have to continue to pay. Are there any limitations to using Apple Music songs on my playlist? Membership FAQ > Membership Frequently AskedQuestions > Can my live-in boyfriend/girlfriend be cov. Then click Rearrange songs. Then hold the 3 lines next to the song you want to move and drag it and drop it. strong nation. With the app, you can: Access your Now today - he didn't hear me? YOU SHOULD READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS. Your education doesn't end after your Zumba Basic 1 training. 9:00 am - 5:00 pm PDT. I am currently licensed to teach Zumba, Zumba Toning. Please note that if you do send us any such information or material, the information will be non-confidential and non-proprietary and we can fully exploit the information without any obligation or liabilities to you. I purchased a Zumba instructor training module (I don't recall date of purchase but it was sometime in 2021- not really relevant to the complaint). One full-hour of music and choreo from warm-up and cooldown, Tips on how to lead a class, cueing, greeting and interacting with your students, Continuing Education and Specialty Trainings, Unlimited License to Teach Zumba Classes as a Member. I think my ZINversary and/or ZIN Member Since Date is Incorrect. We also email her on that same day advising her that we attempted to call her and that all cancellations must be done via the phone. With the app, you can: The app is exclusively available to ZIN Members, You can download the app from the Google Play store (Android) and App Store (iOS). What can I do? Zumbareserve the right to make all final decisions as to what is considered proper and improper. English. Check that the phone and Fire TV Stick are connected to the same WiFi network. Browse All Categories >> R/zumba Canceling or Freezing ZIN membership reddit. Of course it is in their fine print, but it's shady if you ask me. With Zumba Zin Membership Cancellation A registration cannot be cancelled less than 24 hours before the session begins; therefore, a refund will not be issued once the Licensing Program date has passed. Why do my iTunes playlists have greyed out songs? WebTo request cancellation of your ZIN membership, please log in to your ZIN account at zumba.com, click on Contact Zumba Office, select the topic ZIN Membership, then sub FED-EX tracking shows items were received by Zumba on 10/28/22. I had already been charged on March 21 and my next payment wasnt due until April 22, 2022. No, the ZIN DJ app does not integrate with the new ZIN Play App. What happens if I put my ZIN account on hold? Please note that you have to be logged in to your ZIN account to receive your ZIN discount. I'm Naomi Swanson, and I live in Greenville, TX. With ZIN Play, you can access your music from ZIN Now and your music library directly from your phone, get song suggestions based on your playlists, and search for tracks by keyword, rhythm and BPM. On November 9th, 2022 ******* called us and requested to cancel and receive a refund. THE SITE, INCLUDING THE MATERIAL AND ANY RELATED SERVICES OR INFORMATION, DOES NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS OR TREATMENT. No option for doing it online. You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse, delete or move any Feedback for any reason. We have not reviewed all of the sites linked from the Site and are not responsible or liable for the contents available at any such linked site. Marian Ayad. If you have any questions, remember that we are always happy to help! Use of any linked site is at your own risk. I'm LUIS OROPEZA, and I live in Chetumal, QROO. Date and Time. See details. They canceled all of my services as of March 30, 2022. WebHello! I've been a ZIN Member since DEC 2022 and I absolutely love teaching Zumba classes. Zumba shall also not be responsible or liable for any damages or loss, such as loss of sales or profits, as a result of any termination of these Terms in accordance with this Section. Location. In the event you change or deactivate your mobile telephone number, you agree promptly to update your mobile subscription account information to ensure that the messages Zumba intends to send to you are not sent to another person who acquires your former mobile telephone number. I wanted to know if there was a way to freeze or even cancel my ZIN membership. 532,173 people like this 647,261 people follow this http://www.zumba.com/login Community Photos See all Videos See all 0:53 The man. The reason is simple: Every class feels like a party! Put the phone on the floor against the wall at a tilt. However, it is true that only ZIN members can initiate a Zumba event. Complaint: 16979494I am rejecting this response because: Even though Zumba didn't make an advanced annoucement about "maintenance" for that period of time, and still "rules" might be enough for Zumba to justify their actions in my case, it certainly was not a pleasant experience to me that all of a sudden, the videos were removed from my file. Membership FAQ > Membership Frequently AskedQuestions > What is the average charge for an ambulanc. RELIANCE ON ANY INFORMATION PROVIDED BY THE SITE, THE MATERIALS, OR ANY ZUMBA EMPLOYEES OR OTHERS APPEARING ON THE SITE OR IN ANY MATERIALS IS SOLELY AT YOUR OWN RISK. How can I rearrange the song order on my playlist? These Terms will terminate automatically if you fail to comply with any of the terms and conditions described herein. I've been a ZIN Member since DEC 2021 and I absolutely love teaching Zumba classes. Why is there a CLOUD icon next to my Apple Music song? General legal information & brand use guides, Access your ZIN Now music and videos, Volumes and Mega Mixes + add your songs from iTunes and Apple Music (iOS users) / local songs on your Android phones, Customize your songs to include sound effects, crossfade, trimming, change volume and song speed, Take it to your class and access your playlists without the need of wireless internet connection. This position will allow the phone to easily capture your entire body. The Site and Content are provided on an as is and as available basis. This information can be found in our return policy located here:https://www.zumba.com/en-**/support/policy/return-multiple. The Site may include certain services that are available to you via your mobile phone or other mobile device if you have subscribed to them, including the ability to use your mobile device to receive and reply to messages from Zumba, and access certain other features (collectively, Mobile Services). Livestream via Zoom. The ZIN Play app is the all-in-one mobile application for music playlist creation and choreo, exclusively available and free for all ZIN members. Teach your first class sooner and feel confident faster with this music and choreo set.

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