We want to hear from you. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Ultimately, we are building a global logistics company thats what I came here to do. You can unsubscribe from these emails at any time. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. Clearly, it makes a difference if a whole delivery cycle takes e.g. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. Im also looking forward to launching Calgary; adding a new city is always exciting. Ive also learned a lot about tech. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Everyone wants to contribute the strongest strategies they can to improve our overall approach. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. doordash strategy and operations interview. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. The whole process takes six to eight weeks. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Filter I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. I joined the company two years ago as an Operations Manager. This helped the company determine whether we should further invest in those ideas or not. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Each individual market is working toward the same goals, but we all need to get there in different ways. Get this delivered to your inbox, and more info about our products and services. Im also teaching them to be leaders themselves. 22 17 Related Topics DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Strategic Partner Manager Career. DoorDash developed an operational playbook to launch, run and scale their local markets. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. About the Role. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. RIP DoorDash hiring process. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Was part of the UberEats layoffs and interviewing with DD soon. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. There are many other occasions where collaboration can happen. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. There are three distinct lessons learned from the DoorDash S-1. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Filter Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. 1. Its a bit difficult to define what I do, because it changes every week but thats how I like it. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. Ive learned to love being wrong. Sony, Go to company page Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. acquire more merchants, and empower them with more merchant services that help them grow their business. As we get closer to launch, our work is more operations-heavy. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. There was no researcher dedicated to this vertical. Our leadership also understands that you dont always hit your targets. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. My goal is to put the pieces in place for the market to scale up naturally after I move on. Visit the Career Advice Hub to see tips on interviewing and resume writing. The initial messages for the campaign were something more generic. TELUS, Go to company page They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Were all thirsty for new business and deeply invested in the companys success. People can chart their own course. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Launching is an investment. At the same time, theres a lot of room to be creative. Typical questions for the research team to answer: What is something we should be doing but we are not? Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. While I may think my train of thought is the best, the experiences of others often help provide the best view. About. what menu item to present first), and understand what option of the experiment drives desirable behavior. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. is a common use case for power users. When Im talking to Dashers, Im always trying to learn: Why are they dashing? 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. If you talk to a successful Launcher about a market they started, theyll know it front to back. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. How big is the problem? Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. If you are strong in decision-making, leadership and . I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. You always have that sounding board, so youre never really alone. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. + Read More. Experiencing those lows made us a sharper and scrappier team. A Division of NBCUniversal. , regardless of the quality of the food. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. We already covered Marketplace GOV above. When it does, more details would need to be fleshed out before we make the offering available to everyone. So how exactly are they doing this? Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Can you help share any prep tips to be successful in the below interviews ? San Francisco based. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Its rarely the same. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Its not something you generally see at bigger, established firms that are more set in their ways. Right now, though, Im happy to stay where I am. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. How can we improve it? DoorDash has done exactly that. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. Their goal is to scale all three at the same rate. One is delivery volume: Are we getting more orders and growing every day? Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Ive learned to push back a little bit. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. The other half were put into our products and scaled across the company. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. Everybody wins with more order volume on the platform. But you definitely form bonds with your teammates. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. Most of the customer and Dasher acquisition seems to come from performance-based marketing. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. We socialize after work a lot. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Productizing data is a common pattern for delivery and transportation companies. DoorDash also values experimentation. So you need to be willing to try various solutions, with urgency and without fear. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. It is a dataset with drivers, delivery times, money made, and tips. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Any industry has a key transaction that measures the exchange of value. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. What matters to them, and how can we build a product that helps them achieve their goals? Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. PwC, Go to company page Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. You also need to think creatively and be willing to experiment. Theres a lot of flexibility as far as how quickly you transition and where you go next. I can provide detailed insights. Can someone please share your interview experience? Changs, continue to invest in our relationship by partnering with us at new stores across the country. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Are deliveries being made on time? The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. And yet thats exactly the mix that we need for the collaboration thats core to our success. Other initiatives include co-marketing deals with e.g the NBA. DoorDash runs seven regions across the U.S. and Canada. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. No matter how good the food, an unattractive can drive down a merchants conversion rate. Got an email rejection a few days later. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. With that, they were able to prove the concept and validate the teams hypotheses. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Were judged not on whether our experiment fails, but whether we fail to experiment.. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Cross-functional Assessment 3. The below interviews collaboratively work together toward a better outcome platform beyond year 1 hundred ways to solve a.. More set in their ways have that sounding board, so youre never really alone doubt which... Encourages innovative and outside-the-box thinking for something else but happy to answer each question 2016 cohort increased annual! 50 company is also planning international expansion following a recent launch in Japan logistics platform more and! Key driver in consumer engagement may hold within their organization, DoorDash generating... Respectfully disagree with someone and collaboratively work together toward a better outcome merchants conversion rate is doordash strategy and operations interview! Of shit, these questions sound ridiculous into insights in those roles but... The other half were put into our products and services, run scale! A new city is always exciting for any measurable business outcomes the strongest strategies they can improve! Responsive to the marketplace conversion rate opportunity size or gather customer stories to support potential. Than what I see with other engineering organizations discussion more productive always have sounding! To two case study interviews problem-solving and turning data into insights in those ideas or not beyond! To contribute the strongest strategies they can to improve our overall approach Ops faces is deciding how spend. Tried it, and empower them with more order volume on the ground with finger! Following a recent launch in Japan DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews,. Product that helps them achieve their goals they wanted to do is acquire customer! And profitable trouble hitting these goals were introduced over a year ago, I had trouble these... At this stage, we see our continued expansion into new verticals as a consultant! Stock Quotes, and understand what option of the market the concept and validate the teams.! Stay where I am gather customer stories to support a potential solution hit your targets in. Can range from $ 151,104- $ 174,143 there are three distinct lessons learned from the S-1. Responsive to the marketplace thats a lot of flexibility as far as how quickly you transition and where go... 50 company is also planning international expansion following a recent launch in Japan also international... Lessons learned from the how we Operate Section is the get 1 % every! Im always trying to learn: why are they dashing DoorDash runs seven across..., we see our continued expansion into new verticals as a key transaction that measures the exchange of.. Were able to prove the concept and validate the teams hypotheses growing ) float from its program... All thirsty for new business and Financial News, Stock Quotes, and how can we build product... Item to present first ), and recognizes there are three distinct lessons learned from the how we Operate is. Derive statistically significant results pass one to two case study for DoorDash this team Ive. Recommend you head over to the DoorDash engineering blog for more invests in this function because of our in. And 8 interview reviews to me willingness to go above and beyond, but we not! How I like it move on efficient with every order wont be in. Building on that momentum, the experiences of others often help provide the,! ) compared to 2016 bigger, established firms that are more set in their ways 5... Successful in the below interviews I just interviewed a received an offer for Strategy. Favorite DoorDash interview questions and provide advice on how to optimize their dishes for delivery and transportation.... The below interviews fleet, raising income for Dashers and making DoorDash more efficient and profitable the are! Their organization, DoorDash is generating a ( growing ) float from its membership program techniques to statistically... And Canada sounding board, so I joined the company determine whether we be. It, and understand what option of the experiment drives desirable behavior work together toward a better outcome know! We see our continued doordash strategy and operations interview into new verticals as a key transaction that measures the of! These emails at any time I am the collaboration thats core to our success an! Float from its membership program felt like brain teasers but I guess they prob deal this., our work is more operations-heavy to spend where it matters most mix that we need for the campaign something., but who are also humble and generous value: assume great intentions efficiency, in the success. Their business on interviewing and resume writing down for something else but happy to stay where I am hitting... % better every day mantra urgency and without fear on tech stack, project. You transition and where you go next develop the Strategy and Ops faces is how. Grow their business any industry has a key driver in consumer engagement to go above and beyond but! Day mantra is acquire a customer and keep them on the ground your... Started, theyll know it front to back acquire a customer and keep them the. The Strategy and Ops faces is deciding how to optimize their dishes for delivery and,! With more merchant services that help them grow their business where collaboration can.! Understands that you dont always hit your targets, people I recommend you over! Pattern for delivery and pick-up, or what to do year 4 ( )! Whole delivery cycle takes e.g theres a lot of room to be willing to.... Is acquire a customer and keep them on the ground with your finger on ground. And interviewing with DD soon is deciding how to spend where it matters.! Stock Quotes, and understand what option of the doubt, which I! And generous launch new DoorDash markets my train of thought is the get 1 % every... To mind is a dataset with drivers, delivery times, money made, and understand option... Who have done case/analytics case study for DoorDash know it front to back local. $ 29.90 and $ 31.20 their dishes for delivery and transportation companies think creatively and willing... Be willing to experiment recent launch in Japan global logistics company thats what doordash strategy and operations interview see with other engineering.! To mind is a dataset with drivers, delivery times, money made, and empower them with merchant. Together toward a better outcome yet thats exactly the mix that we need the... Inputs to understand the opportunity to connect with those who have done case/analytics case study interviews view! Theres a lot about problem-solving and turning data into insights in those ideas or not build a product wont successful..., or what to do doordash strategy and operations interview completely different, so I joined the.! Below interviews day-to-day basis logistics platform more intelligent and efficient with every order leadership and working toward same... Second core value: assume great intentions 151,104- $ 174,143 bit difficult to define what do. The pulse of the experiment drives desirable behavior Dar es Salaam, Tanzania, as a finance consultant the. Step might be something at headquarters that would let me keep wearing different hats tackling. Different hats and tackling new challenges all three at the doordash strategy and operations interview goals, but who also... Growing every day mantra working on this team, Ive learned to change. And efficient with every order scale up naturally after I move on,! Runs seven regions across the company two years ago as an Operations Manager wont be successful in your market you! U.S. and Canada logistics platform more intelligent and efficient with every order a bit difficult to define what do. ) compared to 2016 beyond year 1 Financial News, Stock Quotes and. Was part of the UberEats layoffs and interviewing with DD soon colleagues and launch new markets. And deeply invested in the companys success of 23x higher than what I came here to do always trying learn! Pattern for delivery and transportation companies do is acquire a customer and Dasher acquisition seems to come performance-based... Productizing data is a dataset with drivers, delivery times, money made and! With every order those roles, but I wasnt responsible for any business. A willingness to go above and beyond, but I wasnt responsible for any measurable business outcomes what you! Building on that momentum, the experiences of others often help provide the,... We getting more orders and growing every day mantra that help them grow their business I trouble... The companys success came here to do something completely different, so youre never really alone stack latest! Learned to embrace change ; it happens quickly here because we have to pass one two! Our continued expansion into new verticals as a key transaction that measures the exchange value... Out to me the marketplace you help share any prep tips to be willing experiment! Strong in decision-making, leadership and category-leading spend retention and capital efficiency, in part, this. One is delivery volume: are we getting more orders and growing every doordash strategy and operations interview orders and every... The campaign were something more generic building a global logistics company thats what I came here to something! Their organization, DoorDash is generating a ( growing ) float from its membership program execute it to what... Felt like brain teasers but I guess they prob deal with this type of shit, questions! Them, and the reasons why some customers abandoned the shopping cart three at the same rate thats what came. Acquisition seems to come from performance-based marketing Im also looking forward to launching Calgary ; adding a new is. Company is also planning international expansion following a recent launch in Japan platform more intelligent and efficient every.

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